Effective July 17, 2026.
A customer may request a full refund before the scheduled kickoff interview, or within 24 hours after purchase when no work has started.
After the interview or substantive work begins, completed work is generally non-refundable. ClingMobile will review a timely request for a reasonable refund of any clearly undelivered portion. Nothing in this policy limits rights that cannot be waived under applicable law.
Contact [email protected] within 14 days of purchase. Include the purchaser name, payment email, purchase date, and the reason for the request. Do not email card numbers or banking credentials.
Approved refunds are returned to the original payment method. Financial institutions commonly take 5–10 business days to display a completed refund.
Sessions may be rescheduled with reasonable notice. Customers should contact ClingMobile first so the business can investigate and resolve service or billing concerns before a payment dispute is filed.